Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007108550 Incident Date: Jun, 10 2007
Consumer's City: NEWPORT NEWS Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Steering:column
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU74E82U Date added to File: May, 23 2021
Date Complaint Received: Jun, 11 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 05 2005
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife was going to work on 6/12/07 when she arrived in the parking lot. she went to put the vehicle into park when the column shifter broke off in her hands. she was not able to take the key out of the ignition. i dismantled the steering column and found that a metal piece had sheered off that attaches the shift lever to the upper steering column. this piece of metal is made out of pot metal and is of a poor quality design. the truck is sitting in my driveway as we do not have $500 to buy another steering column. this poses a safety risk in the fact that a parent could get stranded with kids and could put them in danger by not allowing the key to be removed.