Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007108554 Incident Date: Apr, 30 2007
Consumer's City: MOREHEAD CITY Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Visibility:glass, side/rear
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU73E82U Date added to File: May, 23 2021
Date Complaint Received: Jun, 11 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2002 ford explorer. the contact called regarding nhtsa campaign # 01i010000 (visibility:glass, side/rear). the dealer stated that according to the vin, the recall repair had already been performed on the vehicle. however, ford stated that there were no recalls for the vehicle. the manufacturer also stated that the vin did not relate to the safety act. before he notified the dealer and the manufacturer, the rear side glass on the vehicle had already fallen out, similar to the failure noted in the recall. unfortunately, the contact never received a recall notice prior to the failure. the estimated cost to have the glass replaced is $900. neither the dealer nor the manufacturer has offered to pay for the repair. the engine size, powertrain, mileage information, and fuel system were unknown.