| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007108566 | Incident Date: Apr, 07 2007 |
| Consumer's City: | Consumer's State: MO |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: TAURUS | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:rear |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FAFP53U21A | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 11 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 31 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Apr 2007 i have a 2001 ford taurus [xxx] purchased used from pundmann ford feb. 2003. a few days ago i noticed a large piece of coil spring under the car. thinking that the spring was from the front and related to the shields that were installed under a previous recall i took the vehicle to the dealership and was told that both rear springs were broken. my trunk is never weighted down and i do not tow anything. did the rear springs come from the same vendor that supplied the defective front springs? as far as i know this is unheard of, even the service rep was surprised, and said that it should not have passed the required missouri safety inspection. i should hope that ford motor company will be willing to make an arrangement to have these springs replaced at no charge. sincerely, [xxx] [xxx] [xxx] dear [xxx], thank you for contacting the ford motor company customer relationship center regarding your 2001 ford taurus. we have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair. sincerely, shiela ford motor company follow up: 12jun07 had both defective rear springs replaced at pundmann ford, noticed new "clunk" from rear and took back to pundmann --- i was told that the broken rear springs probably caused excessive stress on the struts and they needed replaced, i don't suppose that ford is going to take responsibility for any of this, even though there are numerous complaints on the nhtsa's website --- is it only when defective components kill people that the manufacturers are forced to make things right? *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
