Consumer Complaint Detail

FORD / WINDSTAR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007108777 Incident Date: May, 10 2007
Consumer's City: PEORIA Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Power train:axle assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMZA5148XB Date added to File: May, 23 2021
Date Complaint Received: Jun, 13 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 08 1999
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The rear axle beam on a1999 ford windstar (87,032 miles) cracked and snapped into, causing both wheels to pitch the bottom of wheels outward resulting in unstable vehicle control (at highway speeds could cause an accident). ater inspection of failed parts, i believe ford has a manufacturing process that creates stress risers in the part that lead to premature failure. i have the parts and can email a ppd file that shows the failure surfaces. the dealership talked to ford customer relations and did pay for half of the repair. ford customer relations do not want to put me in contact with their engineering department to discuss this issue. i conduct failure analysis for a fortune 100 company and have concerns with the safety of this product. the replace part is manufatured exactly like the original failed part.i did find a report on the internet that describes an accident caused by the same failure. *tr