Consumer Complaint Detail

FORD / MUSTANG / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007108840 Incident Date: Jun, 10 2007
Consumer's City: BREWSTER Consumer's State: NY
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: MUSTANG Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist:pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1ZVHT82H975 Date added to File: May, 23 2021
Date Complaint Received: Jun, 13 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 17 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I had filed a complaint a few weeks ago ( odi# 10192797) about the power steering pump failure on my 2007 mustang gt which had 270 miles on it. the dealership replaced the pump under the warranty and i had mentioned a problem with the front end also. i returned the car to the dealership and to my dismay, was told that they had to replace my front struts, they explained that this was the cause of my alignment issue. they further explained to me that they think that while my car was being transported via train, that they tied the car down too tightly causing stress on the struts and casters causing the alignment and steering wheel issues. the work has been completed and covered under warranty and although the alignment issue has been solved and the steering wheel back in its normal position i have noticed a thumping noise from the right front when going over bumps, almost like a bad strut mount or something. in all fairness to the dealership who is fixing my car, they have been excellent with me and this has all been covered under warranty . my car now has 1,700 miles on it and am worried i may have to swap it out for another which i really do not want to do at this point, it took a lot of research to mix and match all the colors and the options that my car has. *tr