Consumer Complaint Detail

CADILLAC / CATERA / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007109063 Incident Date: May, 20 2007
Consumer's City: LAKE PLACID Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: CATERA Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:cooling system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: W06VR54R11R Date added to File: May, 23 2021
Date Complaint Received: Jun, 17 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 07 2001
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The purpose of this memo is to request nhtsa to evaluate and take appropriate action to have the manufacturer correct design defect in the hot water valve of the 2001 cadillac catera cooling system. *ak recently the hot water valve, fp number 90566947, in the cooling system of my 2001 catera failed for the second time. the first failure occurred in 2005 with less than 50,000 miles on the car and was repaired under warranty. the second failure occurred last month with less than 75,000 miles on the car and was repaired at my expense. both repairs were performed by val ward cadillac, fort myers, florida, where i purchased the vehicle. i have owned many cars, including four general motors (gm) cars, and this cooling system problem has never occurred on any of them. on june 5, 2007 i sent a letter to gm asking that they issue a recall of the 2001 catera to correct this design defect. i was advised, via a telephone call from ms. jolene blazukiewicz, in their executive office, that gm does not believe this is a design defect or safety hazard and no recall has been issued. she went on to say the failed part is made of plastic, as though this was a reason for the failure. i suggested they may want to consider making the part from a stronger material, she said she would forward my letter to the design department. i live in a relatively rural part of central florida and sudden loss of cooling fluid on a road far from a town or service station, could present a very real and significant safety hazard and result in severe engine damage. the fact that this valve has now failed twice indicates it is a design defect. it would seem appropriate for general motors to issue a recall and replace the valve with a more robust part. i therefore request the nhtsa to evaluate the problem and, if appropriate, direct gm to issue a recall for the replacement of the defective part. sincerely, torsten rothman