Consumer Complaint Detail

MERCURY / SABLE / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007109723 Incident Date: Jun, 03 2007
Consumer's City: THOMASTON Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEHM55S53A Date added to File: May, 23 2021
Date Complaint Received: Jun, 24 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 14 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I recently had a tire blow out on my vehicle. upon removing the tire it was discovered that the right front spring snapped, which had ruptured the tire. i was able to get the car to a local shop to replace the spring and tire at my expense, with a used spring to keep the cost down. i contacted ford ,and ford advised they would not cover any expenses related to this. the carwas a 2003 mercury sable with low miles on it. also , contacted my dealer , and the dealer agreed that this type of damage should not have occurred , yet could not rectify the problem since ford has not recalled it for springs. i believe there was a fault in the springs ,and was fearful this may happen to the remaining springs on this car. ford's advice to me was to have the remaining springs examined, at my own expense, as they reminded me that therewas no recall for faulty springs. i have retained the damaged spring as i was convinced there was an issue that was not being addressed. in my opinion, it was a matter of safety. a car's springs should not break, especially when it wa sa relatively new vehicle. this has been the second costly repair i have made to this vehicle, i previously had to replace the right front sway bar . also, should not have broken and again not a covered expense. *ak