Consumer Complaint Detail

FORD / TAURUS / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007109935 Incident Date: Jun, 04 2007
Consumer's City: CATSKILL Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP53U22G Date added to File: May, 23 2021
Date Complaint Received: Jun, 18 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Mar, 30 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2002 ford taurus. while driving 5 mph, the driver side front coil spring failed and punctured her front tire. the engine failed shortly afterwards. the vehicle was towed to the mechanic who confirmed with the manufacturer that the springs were not under warranty. the driver and passenger side coil springs had to be replaced by the dealer, even though only one of them failed. the cost to repair the front coil springs was $800. during an oil change two weeks ago, the driver and passenger side coil springs failed. the rear springs and struts were replaced for $650. the contact can provide invoices for the repairs that were performed. the current mileage is 88,100 and failure mileage was 88,000.