Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007110131 | Incident Date: May, 31 2007 |
| Consumer's City: NORTHPORT | Consumer's State: AL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 26 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 14 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While pulling the dipstick out of the engine in order to check the oil, the pull ring/handle broke off. i contacted my dealer for a replacement as the car is still under a bumper to bumper warranty. the dealer informed me that because i pulled the dipstick out of the engine rather than a dealer service department, the warrant is not applicable. in effect, the dealer told me that they must do all of the oil level checks, otherwise i do not have a warranty on the components affected. i appealed to customer service and they confirmed the dealer's decision. the consequence of the failure is that the oil level, necessary to ensure safe operation of the car, can not be checked. |