Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007110408 Incident Date: Jun, 28 2007
Consumer's City: RANCHO CUCAMONGA Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:support device/strut
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 5TDZA23C14S Date added to File: May, 23 2021
Date Complaint Received: Jun, 29 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 28 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On 6/29/07 i opened the back door of my 2004 toyota sienna to put the stroller in. while i put the stroller in, the back door suddenly come down and hit my head. i try to open it again but it won't stay open and keep falling back down. i call toyota dealer and ask them about the problem. they told me that i may need to replace the back door shock. i asked them if it is still under warranty and they told me that it is not because my vehicle is 38,000 miles and more than 3 years. i believe this is a safety issue and it can cause serious injury. i believe toyota should recall and fix this problem free of charge. they told me it will cost me $270 to fix them and i make appointment with them for repair next week. *tr