Consumer Complaint Detail

BRIDGESTONE / TURANZA EL42 / P205

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007110451 Incident Date: Jun, 14 2007
Consumer's City: BRENTWOOD Consumer's State: TN
Vehicle Transmission Type: AUTO Manufacturers Name: Bridgestone Americas Tire Operations
Model Name: TURANZA EL42 Model Year: P205
Vehicle Involved in a Crash: No Component's Description: Tires
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2D4GP44L37R Date added to File: May, 23 2021
Date Complaint Received: Jun, 30 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 23 2006
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: These tires (bridgestone turanza el42 ? 215/65r16) were oem on my 2007 dodge caravan with a firestone/bridgestone warranty. at 10,000 miles i noticed a pull to the right. i purchased a lifetime alignment and rotated the tires at b/f. after another 1300 miles, the pull was a harder right. f/b checked the alignment, stating it was good and told me this was a "belt" issue....put the "bad" tires to the rear and ordered two oem tires. i am awaiting 2 new tires of the same oem (one to be warranted the other self pay). the f/b store, where i purchased the lifetime alignment, tells me you can check a belt problem by cross rotating the tires. until that test is completed, they cannot consider replacing a damaged tire under the warranty. both tires are under the 12 month-2/32 depth warranty provided with my new car. i think f/b should cover the warranty on both damaged tires without any need to test for a belt issue. either the ?bad? belt damaged 2 tires or an improper alignment damaged 2 tires. after reading numerous reviews abt this particular tire on www.nhtsa and www.tirerack.com, i do not want to pay a dime for a turanza el42 replacement tire. reviews of these tires on bmw's, acura's, and dodge/chrysler products show numerous problems from blow-outs, poor tread wear, flat spots, cupping, and belt issues. addendum: while the original f/b store (who initially aligned and rotated my tires) will not consider honoring the tire warranty, i did find another f/b store in my area (20 miles away instead of just 4 miles away) who will replace the 2 worn tires without question and under the warranty. i will speak with the district manager of f/b about both local stores and the good and bad behaviors of each store manager. *tr