| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007110919 | Incident Date: Jul, 04 2007 |
| Consumer's City: LAGUNA NIGUEL | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FOCUS | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Electrical system:ignition:anti-theft:control module |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3FAFP31Z23R | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 05 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 31 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: (1)from the time i bought the car 1-1/2 years ago, the ignition switch would sometimes freeze, disabling the car from being started. at first, i just had to turn the wheel in the car and then the ignition switch would work. (2)about a month ago, the ignition switch completely froze. i had to have the car towed to my home. i was told by one of the tow truck men who came to tow my car that this ignition switch was a factory defect in almost every american-made car. (3)i wrote to ford in detroit and filed a complaint. they did not even grace my complaint with a response. i then got an estimate of the cost to repair from the service director at capistrano ford. he told me it would be $260 to $280. i had to wait until this month as i am on social security disability income and had already allocated my money going out for june. on july 3 i was finally able to have my car towed to the dealer. when i spoke to the service manager, he informed me that i was quoted wrong on the cost of repair and that it would be $403 to repair. i complained, reached the director of the service department again and told him of my complaint regarding the higher pricer. the service director told me he could knock off $70 of the bill by taking the cost out of his technician's hide. i disputed that as being unfair, and told him that ford (in detroit) should be paying for this, not his technician. he told me he would try to knock off even more of the cost. later in the afternoon, the service manager called to tell me my car was ready. when asked how much the charges were, he told me "$50 bucks!" he told me they had decided to charge the service to ford in detroit and did the work as a courtesy service with a $50 deductible. again, this ignition switch is known by tow truck people to be a factory defective part in just about every american-made car. my car is only 4 years old and has less than 25,000 miles on it. please recall this ignition switch on every american-made car. *tr |
