Consumer Complaint Detail

FORD / FOCUS / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007111710 Incident Date: May, 31 2007
Consumer's City: NEWARK Consumer's State: DE
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: FOCUS Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system:ignition:module
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Jul, 12 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Sep, 30 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2004 ford focus. the contact stated that at any given time, the ignition locks up. as a result, she is unable to open the windows, doors, start the vehicle, or operate the vehicle in any capacity. ford advised her to shake the vehicle and move the steering wheel back and forth. ford also advised her husband to take a mallard and strike the ignition in an attempt to release the key. if none of those solutions worked, the contact was informed to bring the vehicle to the dealer because the part is probably defective. the contact heeded ford's instructions, but the failure still occurred. the manufacturer stated that they are aware of the issue, however, the plateau of concern is not great enough to issue a recall. the dealer stated that the cost to repair the vehicle is $432 and that the part is definitely defective. the vin and engine size were unknown. the current mileage is 58,000 and failure mileage was 55,000.