Consumer Complaint Detail

MERCURY / MONTEREY / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007111934 Incident Date: Jul, 05 2007
Consumer's City: MATTHEWS Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MONTEREY Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2MRDA20254B Date added to File: May, 23 2021
Date Complaint Received: Jul, 15 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 08 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Vehicle has 35,000 miles. heard a grinding type noise in the brakes. took to the dealer who said that the brake pads where worn, the rotors needed to be turned, the caliper and brake booster were bad. the caliper was replaced under warranty. instead of replacing the brake booster as a warranty item as we were originally told, they lubed a bushing and said if we have any further problems, then they would replace it. brake and rotors were at my expense. i also found it strange that when i took my vehicle in for its 30,000 mile servicing, no one noted any significant wear in the brakes, but 5,000 miles later all of this fell apart. at 35,000 there should not have been this type of problem. considering there is another complaint on record for the same thing, there seems to be some sort of problem with these components. *tr