Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007111948 | Incident Date: Mar, 31 2007 |
| Consumer's City: BOYNTON BEACH | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Structure |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GP44R55R | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 15 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 20 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: In march/apr 2007 we noticed a white stain that has appeared on the floor by the navigator seat. we assumed we spilled something and we cleaned it up with a household carpet cleaner. a few weeks later the stain has appeared again. we removed the floor mat in the area to find out that the stain extended now significantly. we cleaned it out again and monitored it. upon closer monitoring, we observed that the area kept getting wet when the ac unit was on. after removing the soggy carpeting and keeping the engine on with the ac on during a humid day, it was evident that the condensed water was leaking inside the vehicle causing the carpet to mold. we drove our kids around in a moldy car for 4 months now. we did not know it was mold until closer inspection. the youngest had a continuous congestion during this period that we blamed on the daycare. unfortunately he was the only one getting continuously congested. once we noticed it was actually mold, we put a towel over the area (with the carpet removed). every night we would leave the van with doors and windows open and attempt to dry as best as we could the area. after taking the vehicle to the mechanic, they informed us that it is an expensive repair and they advised us to contact daimlerchrysler. we contacted daimlerchrysler (ref 16513172) about having the issue fixed under the warranty. we exceeded the 36,000 warranty mileage by 1,280 miles. even though we explained that it takes time for mold to develop in order to notice the issue, daimlerchrysler refused to help us. we plan on taking the vehicle to a dealer and having it resolved, but meanwhile we would like to let other people know of our issue. also, the vehicle has already had 2 recalls and one major repair. in 2 years of ownership this would be our 4th major repair for a vehicle that is only 2 years old and has only 37280 miles on it. |