Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007112373 | Incident Date: May, 20 2007 |
| Consumer's City: SHIPMAN | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:defroster/defogger/hvac system:fan/motor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW58NX3C | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 18 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 14 2007 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 2003 jeep grand cherokee limited with 105k miles. i am the second owner. we purchased the jeep second hand from sheehy ford mercury in ashland virginia on january 15th 2007. the part failure appears to be a very common problem on the jeep models with dual climate control based on the hundreds of online forums describing similar problems with the hvac "recirc" doors and the "blend" doors. my problem was the recirc door had broken loose and had fallen down covering the vent system entirely, in effect, we had no heat, no a/c and most importantly, no defrost. virginia state law requires that the vehicle must have defrost to pass the state safety inspection. i did the repair myself after reading how daimler/chrysler has completely ignored the design fault. now, anyone who has these model jeep's will have to pay $1200.00 and up for a repair that breaks again due to the same problem using the same faulty parts. the plastic door stops break off first, then due to the poor design, the door finally breaks off and falls down blocking all airflow from the heating and air system. a recall needs to be issued to fix the problem. i ordered from ebay, two kits from someone in texas who offers replacement stainless steel hardware that replaces the recirc doors and blend doors. the kits cost me $232.00 dollars and about 16 hrs labor along with bloody knuckles. i decided to not waste time going to a dealer and getting denied repairs due to no recall. the kits i used were called heatertreater. i repaired both recirc and blend doors even though the blend doors were not a problem yet. please, please someone force daimlerchrysler to face reality and fix this safety problem. *tr |