Consumer Complaint Detail

FORD / WINDSTAR / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007112951 Incident Date: May, 26 2007
Consumer's City: PITTSBURGH Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMZA574X3B Date added to File: May, 23 2021
Date Complaint Received: Jul, 23 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 19 2003
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: With no warning, the front left coil spring on my 2003 ford windstar snapped as we were driving. the broken spring shot into my tire causing a blowout and loss of control of the vehicle almost hitting a guard rail and then oncoming traffic. we were able to get the vehicle under control and stop it but were lucky that we were only going 35 mph at the time. if this would have happened on a highway, there would have been injuries and possibly fatalities. this caused a very dangerous situation with myself, my wife, and my four children in the vehicle at the time. this has been a recurring issue with windstars since 1996. i had the vehicle repaired at a local repair shop. it was memorial day weekend and we needed our vehicle and, in addition, did not know what the problem was when i took it to be repaired. i phoned ford and they told me that this was not covered and would not reimburse me for the repair. with only 66,000 miles on my vehicle, this should not have happened and caused a very dangerous situation. now i am wondering when the other coil spring will snap. i believe that ford should be responsible for the repair of this vehicle since this is a recurring issue and could have caused a major accident. i have retained the broken coil spring. *tr