Consumer Complaint Detail
THULE / HITCHING POST PRO / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007113441 | Incident Date: Jun, 15 2007 |
| Consumer's City: SLINGERLANDS | Consumer's State: NY |
| Vehicle Transmission Type: | Manufacturers Name: Thule, Inc. |
| Model Name: HITCHING POST PRO | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Equipment:mechanical:carrier/rack |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 27 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: my complaint regards the re: hitching post pro (934, 934xt, 935, 935xt, 936, 936xt, 937, 937xt, 951, 951xt) recall. they did mail a letter with information regarding the process to contact them for the repair kit. the problem is that despite numerous phone calls and visits to their web site i have been unable to ever speak to anybody and it does not allow, at least as i can find, the ability to process the information on-line. while i am eager to have the part installed, i am unable to do so as a result of contacting the company for reasons of their making. i have children and this does concern me. i would like to add a second complaint not addressed by thule yet (i intended to talk to them when getting the repair part). the hitch post attaches by placing a bolt through the car hitch and into a bolt tack welded into the hitch post. 1) the bolt is far to short for a 2 inch hitch, 2) there is nothing to prevent the bolt from coming out!!!! i purchased a longer bolt and drilled a hole in it and then placed a pin through the bolt hole which serves the purpose of ensuring retention of the bolt. picture the bike hitch with 4 bikes driving down the highway and the bolt comes loose. with nothing to stop the hitch it falls out with the bikes and into traffic. not a pretty picture. this solution is of minimal cost and solves a huge design defect. *jb |