Consumer Complaint Detail
VOLKSWAGEN / JETTA / 2007
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007113559 | Incident Date: Jul, 17 2007 |
| Consumer's City: MEMPHIS | Consumer's State: TN |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: JETTA | Model Year: 2007 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:pads |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 29 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 31 2006 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a new 2007 volkswagen jetta in january 07 from gossett germanton in memphis tn. the week of july 18th, i started hearing my brakes squealing. i said to myself it could not be my brakes. at 17,800 miles, my brakes start rubbing and down to the metal. i took my car in for service on 7/27/07 and let the dealer know that this car needed new brake pads and it is only 6 months old. i was informed by kyle, vw representative that they would look at the car and would let me know if there was a defect on the brakes. several hours later i was informed that there were no defects and that the cost of repair would be $380. i was taken off my feet. i was asked to call customer relations to see they could assist me. i voiced my complaint with customer relations and gave the same information. i was told that i needed to let them talk to the dealer and the latest that i would hear from them was monday. it is now monday and i have yet to hear from them or volkswagen. there is no way that i should be responsible for brake pads for a 6 month old car. i am a safe cautious driver and i can't understand why the dealer does not want to replace the brake pads. this is highly unusual. i have purchased several cars, toyota, mazda and have never experienced anything like this. your assistance would be greatly appreciated. |