Consumer Complaint Detail

CADILLAC / SRX / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007113565 Incident Date: Jul, 18 2007
Consumer's City: VILLA PARK Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SRX Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Power train:axle hubs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GYEE63A160 Date added to File: May, 23 2021
Date Complaint Received: Jul, 29 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 31 2006
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I recently had a problem with my cadillac srx because the left wheel assembly failed and my tire literally fell off the axle while i was driving. i thought i would bring this potentially serious problem to your attention because it appears to be a combination of design flaw and/or dealership repair issue. either way this problem potentially may impact other people. i originally had my car serviced at tustin cadillac in california in june 2007 for a ?traction engaged? light problem. the traction light was always coming on when i accelerated my car from the stop position. this problem was fixed at this time and i had no problem until around july 19, 2007. on the same car side and tire the month earlier i experienced problems, there a serious problem because as i was told, a nut had come off the rear wheel axle assembly. i was originally told and assured by the service advisor that the two events of june and july were not related to each other. later the service manager expressed and told me the two were most likely associated. the service manager treated me very well and i appreciated his honesty and concern for my welfare. *jb