Consumer Complaint Detail
THULE / HITCHING POST PRO / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007114237 | Incident Date: Aug, 02 2007 |
| Consumer's City: MERRIMACK | Consumer's State: NH |
| Vehicle Transmission Type: | Manufacturers Name: Thule, Inc. |
| Model Name: HITCHING POST PRO | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Equipment |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 02 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I received the safety recall notice for the thule hitching post pro rack that i purchased. when trying to follow the instructions in the letter, however, i ran into the following problems. first, the web site at http://www.thuleracks.com. i followed the "product recalls" link and got to the recall notice, which was essentially identical to my letter. there are two links at the bottom, however, for "safety recall product instructions" (http://www.thuleracks.com/pdf/retro_instructions) and "point of sale poster" (http://www.thuleracks.com/pdf/hitch_recall_pos_poster.pdf). both of those links are broken; they result in a "file not found" error. i then tried calling the 1-800-thule 91 number for the recall. after sitting through the introductory message, i pressed 1 to continue. and i sat. and sat...and sat some more. nothing happened. thinking that i might have hit the wrong key, i tried again, wasting several more minutes waiting for a response that never came. then i tried to use this feedback form, but it turns out that it doesn't work with either the mozilla firefox that is now used by approximately 20% of users on the internet or with internet explorer, which is used by another 75%. it's bad enough that the rack has this issue that needs to be addressed by a recall. having the web links broken, the phone number unable to take a message, and all the feedback forms non-functional makes it both impossible to follow up on this recall from a consumer perspective, and downright frustrating. i would think that, despite the voluntary nature of this recall, it should be handled in such a way that it makes the situation better, not worse. *jb |