Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007114804 Incident Date: Aug, 01 2007
Consumer's City: MORTON Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:support device/strut
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5TDZA22C74S Date added to File: May, 23 2021
Date Complaint Received: Aug, 08 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 18 2007
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 1) rear liftgate operated normally - no indication of potential issues. 2) rear liftgate struts failed, causing the door to close unexpectedly, hitting my wife while she was underneath the liftgate. liftgate will no longer stay in the open position. using the power assisted feature to open the liftgate works, but it will close immediately after the opening mechanism disengages. 3) no resolution from toyota america customer assistance since the vehicle is past 36,000 mile warranty (currently @ 42,000 miles). *jb