| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007115700 | Incident Date: Jul, 14 2007 |
| Consumer's City: FULTON | Consumer's State: AR |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: S UTILITY | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Seats:front assembly:power adjust |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GKES16S746 | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 15 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 29 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Events that have lead up to the failure i believe is poor engineering of the product. i have a 2004 envoy xl that has the drivers' side power sear and lumbar compressor switch set on the side of the seat. the switches are surrounded by a than large piece of hard plastic. the way it is arranged on the seat no matter how a person get out of the vehicle; pressure is pushed down onto the plastic seat switch cover. i have replaced this product twice now within the past year and a half. the first time it cost me from 65 to 85 dollars to replace a .50 cent piece of plastic. i was told it had a twelve month warranty. within 3 to 6 months the same thing happened; my wife got out of the vehicle and the seat control switch plate fell to the ground. when i took it back to the dealer for the second time, the service manager asked the problem and when i told him about the switch control cover falling off again; the person stated, " i bet you are driving an envoy aren't you?" he then said those were a bad design for that model and pop off all the time. well after replacing the product under the warranty that covered the first one i replaced (bought), i asked does the 12 month warranty start over for the new product? he said no, and if it comes off again, and it will; you will have to buy the next cover plate again. that is wrong!!! if it is generally know throughout the gm service departments a problem exists why does the customer have to continue to pay??? oh by the way, the plastic seat control cover did pop off again for the third time about 1 month ago, so i have engineered it with zip ties that are bright enough when the door is open for people to see what type of product gm actually builds. *jb |
