Consumer Complaint Detail

FORD / EXCURSION / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007115958 Incident Date: May, 17 2007
Consumer's City: CHESTERFIELD Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:manifold/header/muffler/tail pipe
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU43S1YE Date added to File: May, 23 2021
Date Complaint Received: Aug, 16 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 10 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 2000 ford excursion with a v10. while driving home from my son's track meet in a construction zone on i94 in mount clemens michigan during rush hour i had a spark plug blow out. we (my wife, my son and i) were moving about 10 miles an hour in the construction traffic when we began to slowly speed up. i accelerated and boom, there was a very loud sound of knocking. i nearly hit the dividing wall it scared me so bad. i was able to pull over about 150-200 feet ahead through the construction barrels. i opened my hood and discovered that one of my coil packs was sticking up a few inches and broken. i called my insurance company (usaa) for roadside assistance. within an hour and a half they sent a tow truck and had me towed (about 7 miles) home. the next day i was able to better inspect what had gone wrong. the motorcraft spark plug had completely un-threaded itself and the compression of the motor turned the spark plug into a projectile that completely demolished the coil pack. the coil pack snapped from its retaining bolt and was beating against my fuel rail. luckily i was able to pull over as soon as i did because i could only imagine if i had been in an area where i was traveling the actual 70 mph speed limit and the damage to my fuel rail could have been disastrous possibly causing a fire. i contacted russ milne ford in clinton twp michigan about this issue and they stated that it would cost over $1000 to replace the head and that it was caused by the threads on the head or improper torquing of the spark plug. i found that amazing since i had my truck serviced by them about a year before because of an slight engine knock that i had on the passenger side of the motor along with a few other minor things. they never were able to find the cause of the "engine knock". unfortunately for me the engine knock was a sign of the pending failure that i wish had been discovered before the blow out. no repairs yet. *jb