Consumer Complaint Detail

LEXUS / ES350 / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007116172 Incident Date: Aug, 17 2007
Consumer's City: Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES350 Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBJ46GX72 Date added to File: May, 23 2021
Date Complaint Received: Aug, 19 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Aug, 03 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2007 lexus es350. while driving 60 mph, the contact attempted to apply the brakes, but the speed only decreased to 20 mph. she placed the vehicle in park while it was still in motion, which caused the vehicle to smoke and jerk instantly. the failure caused her to run three red lights and dodge other vehicles on the road. she called lexus and they stated that the floormats may have been installed improperly and caused the vehicle to surge forward. the vehicle is currently at the dealer being inspected and the contact is awaiting a follow-up phone call. the failure and current mileages were 1,100.