| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007116246 | Incident Date: Aug, 10 2007 |
| Consumer's City: SAN JOSE | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: PRIUS | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:electric power assist system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JT2BK12U910 | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 19 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 19 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: A 2001 toyota pruis i own has developed an intermittent but severe steering wheel shake over the last 4 months. it is consistent with a warranty enhancement notice we received from toyota in 2004 (nhtsa item number 10007669). to date the problem has only occurred at very low speeds, mostly when backing out of a parking spot or the driveway. the shaking / rattle is extremely severe, shaking the steering wheel so hard it is impossible to hold on to it. it lasts from less then one to 4 or 5 seconds. if it was ever to occur at any real speed, loss of control is a certainty. due to the intermittent nature, i have not been able to get my dealer to "diagnose" the problem, when i took it in with this complaint. since then, i have discussed the issue with fremont toyota's customer service representative, the dealers service manager, e-mailed toyota's national headquarters (they recorded it as file number 200706250915); and called toyota's customer experience center without a satisfactory result. i am told the service center needs to experience the problem before toyota would authorize a repair. due to the intermittent nature, i either have to bear the cost of substitute transportation while leaving the car at the dealer for an extended period of time until a diagnosis is made, or continue driving the car until the problem becomes severe enough to cause an accident. given that this problem is known to toyota, i fail to see why a repair is not authorized. i cannot believe that this know problem cannot be verified without actually experiencing it empirically. *tr |
