Consumer Complaint Detail

JEEP / LIBERTY / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007116331 Incident Date: Aug, 12 2007
Consumer's City: CHATHAM Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: LIBERTY Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:upper ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1J4GL48K33W Date added to File: May, 23 2021
Date Complaint Received: Aug, 20 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 14 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Beware if you or yours is driving a well-maintained jeep liberty. my son could lost control and could have been killed if he was traveling at a highway speed in a 2003 jeep liberty when the upper ball joint suspension failed on his vehicle. after a recent recall and replacement of the lower ball joints of my son's 2003 jeep liberty, the upper ball joint which is of similar design and manufacturer broke while driving at 25 mph on local road on passenger side causing wheel to detach. per website postings joint is sealed and thus cannot be maintained or lubricated. a chrysler representative said that it stands behind its parts products but refuses to address $900 repair or towing as it is not subject to recall or warranty. vehicle was not used for off-roading or aggressive driving. i have kept the parts. am thankful that son is ok but have received no satisfaction from chrysler or dealer where vehicle has been maintained. owners should be notified so that they can have their vehicles inspected to avert this same failure although recent inspection of lower ball joints that were subject to recall did not prevent the upper ball joint failure in our case. *tr