Consumer Complaint Detail

LEXUS / ES350 / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007116430 Incident Date: Jul, 16 2007
Consumer's City: SANTA MONICA Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES350 Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control:accelerator pedal
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBJ46G672 Date added to File: May, 23 2021
Date Complaint Received: Aug, 20 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: May, 02 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Driving on a primary surface street, i stopped at a red light. i was the first car in the lane. when the light turned green i accelerated to change lanes, the car picked up speed and the brakes could not stop it. the car growled and jerked for a couple of blocks until i forced the gear out of "drive". it finally stopped before the next intersection. i did not lose control of the car and did not hit anyone. the car was at the lexus repairs dept. for 5 days. i was told that i could not keep the two floor mats. they removed the factory installed carpeted mat, placed it in the trunk and left the thin, clear, protective plastic floor mat from lexus. i never had all-weather floor mats. i do not know if there is any damage to the transmission, engine or brakes. prior to the incident and since i have occasionally found it accelerating but it stops by braking. i have not attempted a high accelerating test. when i took the car to the repairs dept. i ask if they knew of other similar instances and was told "no". i only had 1,582 miles at the time and i thought i was the only one with the problem. on august 16, 2007 there was an article in the newspaper referring to your investigation and now request that my incident be included. *tr the consumer provided pictures of the floor mats, accelerator pedal and a repair invoice. updated 09/10/07 *tr