Consumer Complaint Detail

JEEP / LIBERTY / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007116604 Incident Date: Aug, 19 2007
Consumer's City: PHILADELPHIA Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: LIBERTY Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:upper ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1J4GL48K72W Date added to File: May, 23 2021
Date Complaint Received: Aug, 21 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 11 2005
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Saturday august 18th 2007 i received a recall notice from daimler chrysler regarding the lower ball joints on 2002-2006 jeep liberties. the recall said water could get into the front suspention causing the ball joint to corrode and separate which could lead to loss of steering and a possible accident. while driving home from work on monday the 20th (2 days later) my front left wheel fell off without warning, causing loss of control and nearly causing an accident (coincidence?). the dealer said that my upper ball joint had corroded and separated and the recent recall would not cover my repair. daimler chrysler said there's nothing they can do and i would be responsible for repairs. i went online and was shocked to find (in only about 20 minutes- so there must be many more) that hundreds of people has the exact same failure with their 02' -06' liberty. although i would like daimler chrysler to take responsibility for the repair, the more important issue is that there seems to be a serious problem with these cars (specifically the ball joints). the recall should definitely include upper ball joints as well. luckily i was only going about 15-20mph (my car was still completely fish-tailed) if i had been doing anything over 40mph i'm certain i would have rolled it. i'm sure there has to be people out there who had family or friends killed in accidents caused by this exact issue...they probably don't even know how widespread the problem is. *tr