Consumer Complaint Detail

FORD / WINDSTAR / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007116692 Incident Date: Jul, 06 2007
Consumer's City: SALEM Consumer's State: WV
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMZA50421B Date added to File: May, 23 2021
Date Complaint Received: Aug, 22 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 31 2005
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Mid-summer vacation trip from west virginia to north carolina. within a few miles of return to west virginia the transmission started to leak and eventually lost approximately 8 quarts of fluid. major slippage started within 6 miles of home. we managed to limp to our driveway before the slippage was so bad we could not move the vehicle forward. i installed 8 quarts of fluid and drove it to repair shop -- no sign of leakage on that 15 mile trip. i subsequently drove the vehicle to a transmission repair shop, another 15 miles with no leakage. the transmission repair shop pulled the transmission, replaced the front seal and replaced the torque converter (slight groove on shaft that repairman said would cause the new seal to fail if the torque converter was not replaced). vehicle had just under 65,000 miles on it when failure occurred. note: the seal failure appears to be related to an overheating condition. this is made obvious by the fact that no leaks occurred during two 15-mile trips subsequent to failure and before repair was conducted. anothe downside to this experience is that after spending $1100.00 for the repair there is no warranty because the transmission repair shop did not disassemble and inspect the transmission, which would have been another major expense. the transmission function appears to be ok but i won't be trusting this vehicle again for long trips out of town. given the 65,000 mile failure and internet history of low-mileage transmission failures without resolutions from ford, this will be the last ford i will own. *tr