Consumer Complaint Detail

KRYSTAL / 28 / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007117105 Incident Date: Apr, 10 2007
Consumer's City: DYERSBURG Consumer's State: TN
Vehicle Transmission Type: AUTO Manufacturers Name: KRYSTAL KOACH, INC
Model Name: 28 Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:air suspension system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FDAF56FX1E Date added to File: May, 23 2021
Date Complaint Received: Aug, 26 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 21 2007
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2001 ford 550 shuttle bus, manufactured by krystal koach purchased in march 2007. this 26 passenger bus came from krystal with rear chassis(air ride, independent suspension) single wheels out of line. all mechanism welded in place, thus no adjustments. this bus had only 4800 miles on it when we purchased it in march 2007. had blowout on tire with only few miles on tire due to alignment. all other tires were wearing prematurely. after spending approximately 4000 dollars to correct this problem,(included replacing trunnions. bushings,etc.) we contacted krystal koach in berea, ca. only to be told they would not help because this was "one of a kind" bus built there and never went into production due to costs. we feel they(krystal)put an unsafe vehicle on the highway. our desire is to keep the bus, but we feel krystal should share in costs of repairs. can you help? thanks. *jb