Consumer Complaint Detail
VOLKSWAGEN / JETTA / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007117244 | Incident Date: Aug, 21 2007 |
| Consumer's City: BASKING RIDGE | Consumer's State: NJ |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: JETTA | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:clutch assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3VWSG71K65M | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 27 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 08 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 5 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Clutch completely failed at 35,000 miles, suddenly on a highway (the car wouldn't move, it would just rev really high). i had the car towed to my local vw dealer. the vw dealer stated that there were no faulty vw parts; failure was due to a worn clutch, which i am responsible for. i filed a complaint with vw of america. i was suspicious of this diagnosis, since the clutch failed so suddenly & in all of my years of driving manual transmission cars (16 years), i have never needed to replace a worn or damaged clutch. the dealer replaced the clutch assembly, which cost me $2,070. the dealer stated that this repair is not covered under warranty, & that he would show me the worn clutch when the repair was finished. when i picked up the repaired car, i asked to see the clutch & flywheel (for signs of wear & heat marks). the service manager stated that the parts were not available for inspection; they were already disposed of & in the garbage dumpster. after reading so many complaints made by experienced manual transmission drivers about vw clutches wearing prematurely, i believe that this case may be due to a defective clutch assembly, which should be covered under warranty. i've read on vw technical service bulletins that faulty pressure plates and/or flywheels in these newer jettas have been known to cause damage & excessive premature wear to the clutch. in my case, i wasn't able to inspect the old clutch assembly for other signs of mechanical failure (since the dealer disposed of the old parts before i had a chance to see them). since there are so many similar complaints about vw clutches, i hope they issue a recall & reimburse the many customers that have needed to replace their clutches so soon. i am not happy about having to spend $2,070 to repair a faulty clutch in a car that is only 2 yrs old. for my next car purchase, i am considering buying from a different car company. *jb |