Consumer Complaint Detail
DODGE / GRAND CARAVAN / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007117316 | Incident Date: Aug, 27 2007 |
| Consumer's City: PAHRUMP | Consumer's State: NV |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:gasoline:belts and associated pulleys |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2B4GP4436YR | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 28 2007 | Complaint Type: EVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 14 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I filed a complaint on 28 aug 2007 regarding my vehicle and the serpentine belt issue. i had to have my vehicle towed and it is going to cost approx. 500.00 to repair the vehicle for the 7th time. i have found the answer to the problem that 30+ folks on this site alone are having. #1 the belt is smooth on one side and grooved on the other side so when oil, rain etc. touches the belt, it slips off. what i found it that there is a drain hose that sits on the left side of the belt when the water from rain comes through the drain from the windshield into this hose, and drips right on top of the belt causing it to be faulty. the hose has to be directed into a different place . i also found that g. auto makes a kit that comes with the belt, tensioner and all accessories to fix the problem permanantly. the difference is that the hose and the tensioner is grooved to provide no slippage. i have spoken to 2 auto dealers that have advised me that they have had numerous problems with this issue including a shop in tennessee that said that they have worked on 15 2000 dodge grand caravans in the last 2 months with an average of 4-8 belts being lost and having to be replaced for each van from 2000. there is nowhere to complain, so you would not be aware of the severity of this issue with out checking inventories. i have been told by dodge dealers that they know about the kits and the problem and i have contacted dodge corporation but as you and i know, a recall will cost them millions of dollars. what about the lives that may have or might be lost when you are driving and the steering goes out. this should be taken seriously. the issue is that folks bought these cars in good faith and they have paid hundreds and maybe thousand out of their own pockets that they should never have had to if this problem was taken care of in the beginning. the consumer provided emails corresponding with the manufacturer. updated 09/23/07 *tr |