Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007117379 | Incident Date: Aug, 25 2007 |
| Consumer's City: FELTON | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, gasoline:delivery:fuel pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWND63B73E | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 28 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 01 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Vehicle would not start on aug. 26. starter cranked but engine failed to turn over and start. dealer diagnosed as fuel pump failure. vehicle has approximately 88,000 miles. we were informed manufacturer vw has recalled fuel pumps for this make and model year (2003) but not this particular vin. we also understand vw originally limited recall to an even smaller batch of vins. we believe the fuel pump defect is more extensive than vw is willing to acknowledge. the repair is currently not under warranty and will cost our family approximately $655 to repair, plus towing and car rental costs. we are lucky the failure occurred during a cold start and not on the road, where we could have been stranded in a desert, a storm, or the middle of an intersection with oncoming traffic. this is a major safety concern. after dealer claimed to have fixed problem on aug. 29,2007, we took the vehicle home and it again failed to start, or even crank. dealer has towed it back and is reviewing. *tr updated 01-15-08. *kb the consumer stated the second failure was diagnosed as a failed battery. updated *jb |