Consumer Complaint Detail

CADILLAC / SEVILLE / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007117535 Incident Date: Aug, 22 2007
Consumer's City: LAKEWOOD Consumer's State: CO
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SEVILLE Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:emission control:catalytic convertor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G6KY5296SU Date added to File: May, 23 2021
Date Complaint Received: Aug, 29 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 24 1997
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: August 23, 2007, on or about 12:00 noon today i was driving my car. 1995 cadillac seville sts northstar with 117,000 miles. my car started to hesitate and wasnt running right. i pulled over and parked. smoke started to come out of my hood and inside the car. the smoke in the car smelled like something on fire. i called my husband and my son. my son came ( we were about mile from home) and tried to get it home, didnt work. as my son was driving smoke also was coming inside the car. so we stopped and called a tow truck. the driver towed us home. while he was here he was cking my car and looked under it and saw a red amber vibrant glow coming from the catalytic converter and smoke was going into my car. he showed it to me very fast, it looked like a hot heating element in an electric oven. i was scared to death and he immediately told me to shut the car off and get away from it. it looked like the car was ready to blow up! my husband ch'd it later when cool and found within 15 minutes of the car running the same problem. it was in the garage and quickly rolled it out so if it caught fire it wouldnt be in the house, shut off the car and felt around the floor ,center console all hot to the touch. he took a hose to the underside of the car and sprayed the catalytic converter to cool it down, opened up the doors to try and air out the car as it had filled with smoke. we called the tow truck back to take the car to the dealer for service. the service advisor told my husband that he had seen this problem before and that we would need a new catalytic converter that costs around $1,000.00 and would see if he could get it under warranty. the car was no longer under any warranty. my car gave me absolutely no warning or signal of any problem. on august 24, 2007 i reported the problem to gm (file #71-550478818), they told me they would do nothing and report me as dis-satisfied. we had the car repaired and picked it up from the dealer on august 29,2007.