Consumer Complaint Detail

FORD / ESCAPE / 2008

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007118383 Incident Date: Aug, 31 2007
Consumer's City: ATLANTA Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: ESCAPE Model Year: 2008
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:hoses, lines/piping, and fittings
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMCU02Z68K Date added to File: May, 23 2021
Date Complaint Received: Sep, 05 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 26 2007
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased new 2008 escape on 8/27/2007 and on 9/01/2007, the line leading to the accelarator, according to ford "popped off". i asked them for another car to no avail. i thank god that i was in the grocery store parking lot and not driving with my two young children. here's ford's response via email: dear audrey, thank you for contacting the ford motor company customer relationship center regarding your 2008 ford escape xls. our records indicate that you contacted the ford customer relationship center on 9/5/2007 11:07:04 am, and our customer care representative advised you that diagnosis accelerator cable popped off is having service manager james j________ double check to make sure everything is working properly. after that the vehicle will be ready. at this time we are unable to provide you with an alternate response. if any additional information regarding this matter should become available in the future, please let us know. if you have any other inquiries, please feel free to contact us and we will be happy to address them for you. sincerely, john customer relationship center ford motor company