Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007118471 Incident Date: Sep, 06 2007
Consumer's City: MIDLAND Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:driveline:differential unit
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU62E52Z Date added to File: May, 23 2021
Date Complaint Received: Sep, 06 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 25 2007
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: There has not been any accidents, yet. but the rear differential in the 2002 ford explorer will eventually fail causing the rear end to lock up and the vehicle be uncontrollable. many consumers have had to fix and replace the parts at low mileage and ford is aware of the problem, but refuses to voluntarily recall the parts. the rear differential seals go bad and cause it to leak. there is then what sounds like road noise consistent with vehicle speed. when the fluid is finally gone, the part will eventually lock up. ford had been advised by numerous consumers of this problem and knows of the possible problems that could arise, but refuses to take the steps necessary to prevent a major accident from occurring. please look into this and maybe someone can talk some sense into ford. thank you. s*tr