Consumer Complaint Detail

MERCURY / SABLE / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007118819 Incident Date: Jul, 05 2007
Consumer's City: DOVER Consumer's State: NH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Sep, 09 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 2002 mercury sable gs. i returned to my car in a parking lot to find it had a flat tire. after attempting to inflate the tire with no luck, i started to jack the car up to put the spare on. in this process, i realized that the tire was blown out from the coil spring breaking and puncturing the tire. this was the front driver's side tire and i am very lucky to have not been driving at the time of the incident. i had the car towed and started doing some research because i had never seen anything like this before. i found several recalls for mercury sable's and ford taurus', but none that matched the year of my vehicle. i called ford motor company and a ford dealer and they both confirmed that there was no recall on my car. i ask ford motor company to indicate that i wanted my conversion documented as an official complaint, but i didn't feel like there was anything that would result from this. i had to replace the two front strut assemblies, get two new tires and also new sway bar links that were damaged in the process. i also decided to replace the rear springs (not the shocks) because i could not drive the car again knowing that this could happen. the research i did reported problems with front and rear springs. the grand total for all the repairs needed because of this failure was $1500. i still say i am lucky i was not driving at the time. *jb