Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007118842 Incident Date: Sep, 04 2007
Consumer's City: ALAMEDA Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:support device/strut
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 5TDZA23C24S Date added to File: May, 23 2021
Date Complaint Received: Sep, 09 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Sep, 25 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was unloading my 2004 toyota sienna when the struts holding up the rear hatch failed. i was pinned between the bumper/stuff i was unloading and the door. luckily i was able to push myself up with the door on top of me and only had bruising on my left arm. had the door fallen on my pregnant wife more serious injuries could have occurred. also i am pretty sure she would not have had the strength to push her self up with the weight of the door and the angle that i was in. i have the extended warranty so the struts will be replaced along but i have a $50 deductible. if i did not have the extended warranty i would be looking at $350.00 plus labor. *jb update 12/12/2007 *bf updated 12/12/07