Consumer Complaint Detail
MERCEDES BENZ / E CLASS / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007119025 | Incident Date: Sep, 09 2007 |
| Consumer's City: ANNANDALE | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: E CLASS | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WDBJF72F7VA | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 10 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 21 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Mr. gary bound mercedes benz 3 paragon montvale nj 07645 dear mr. bound, i would like to request your assistance on a very troubling matter. i have 1997 mercedes e 420, , (it has 81,000 miles) which recently developed a serious driving safety issue, more precisely a lack of steering control. i was so alarmed by the handling; i took my vehicle to the closest repair shop for an analysis of the problem. (i didn't feel safe driving the vehicle the extra distance to a mb dealer). after a quick examination they told me that the coil spring tower had become detached from the frame. they said the repair was possibly in the thousands of dollars range. they also told me they had seen this problem many times, particularly with the e series. according to them it has to do with the type of steel used, the welds, and an unusual amount of extraordinary metal fatigue regardless of miles or age of vehicle. they also informed me that mercedes benz was aware of this issue, and mb was considering absorbing the costs of these repairs, even though this issue has occurred after the warranty has expired. i also understand that nhtsa is so concerned about a pattern of these failures that they are urging an official recall. but understandably mb would prefer not to deal with an official recall. now obviously i'm concerned about my safety, as well as getting a quality repair to the vehicle asap-- without paying thousands of dollars for this to be resolved out of my pocket.. i was given your name by a man named mitch carr, of mitch?s auto service in kensington maryland. as you may be aware he specializes in mercedes repairs. he explained that you had first hand knowledge of this problem; apparently either you or your staff have visited his shop to see mercedes vehicles with this problem. mark slimp, mslimp@aarp.org *tr |