Consumer Complaint Detail
PEG PEREGO / PRIMO VIAGGO / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007119296 | Incident Date: Sep, 02 2007 |
| Consumer's City: CLEARWATER | Consumer's State: FL |
| Vehicle Transmission Type: | Manufacturers Name: Peg Perego USA, Inc. |
| Model Name: PRIMO VIAGGO | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Child seat |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 11 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased the peg perego primo viaggio sip car seat prior to my child's birth on 6/18/07. he is now almost 13 weeks old and i am very distressed about the safety of this car seat. the car seat has been installed properly according to the directions and the level is in the green area as indicated. the problem with the car seat is that it does not recline enough to keep the infants head from falling forward. i have tried everything imaginable to correct this problem including buying an insert and using blankets to support his head and nothing seems to work. the problem occurs as gravity causes the infant's head to fall to the side and forward as he moves, or with the movement of the car. his head moves to a position where it is completely unsupported, and sometimes to the outside of the carseat. it appears as if the baby's head is just hanging freely in air while his chest is securely fastened. as a physical therapist, this is most distressing to observe, and certaintly unsafe. the baby does not have control of his neck to correct the mal-position. i have lost count of the number of times this has happened to my child despite repeated efforts to correct it. i have also had this problem using the seat in the peg perego aria stroller and alone on a level surface. i have contacted peg perego and they were of little assistance. their only suggestion was to have the seat installed by a trained installer, and while i am willing to do this, i do not believe it will correct the problem. it is distressing to spend a considerable amount of money on a car seat highly rated by consumer reports only to find that it has such as obvious and dangerous flaw. my fear is that a child will have to be severely injured for something to be done about this problem. i do not feel like it is safe to continue to use this seat, and i am not sure how else to address the problem. thank you for your help and consideration. |