Consumer Complaint Detail
CHEVROLET / SILVERADO 2500 HD / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007119683 | Incident Date: Sep, 02 2007 |
| Consumer's City: CLAYTON | Consumer's State: NC |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: SILVERADO 2500 HD | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, other:storage:fuel gauge system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GCHK23U41F | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 15 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 11 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I have a 2001, 2500hd chevrolet silverado truck that is experiencing fuel gauge issues. the fuel gauge floats around at random and causes the low fuel light to come on even when the truck has a full tank of fuel. consequently, the fuel gauge is not reliable in determining the amount of fuel in the tank. it often reads that the tank is half full when i know that it is close to empty. therefore, this poses a danger given that the driver does not know if the truck has enough fuel or not to reach the intended destination. in fact it could leave my wife or i stranded on the road and potentially in a dangerous situation. a good friend of mine has the same year chevrolet silverado truck and is experiencing the same issues. therefore i believe the problem to be wide spread. i have contacted gm customer assistance regarding this matter and they suggested to have it check by a local dealer. i took the truck to a local dealer only to learn that the truck has a bad "sending unit" in the fuel tank. very expensive to replace because of it's location. after following up with gm customer assistance regarding the know problem they bounced me around to several customer service reps. after finally getting someone assigned to my case, they contacted me once via voice mail. after weeks of trying to return there call and leave them voice mails - i received no call backs. i even called the general gm customer assistance line and told the person that answered to put me through to the person assigned to my case, i was promptly told that she was not available. later i receive an e-mail from them telling me that they have been unable to reach me and that my truck has 133,000 miles and is out of warranty. they will not be able to assist me. i am a loyal gm customer and feel betrayed, as this is clearly a manufacturing defect that could result in a dangerous situation. i guess gm's is making false advertising claims of "the most dependable, longest-lasting trucks on the road". *tr |