Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007119834 Incident Date: Sep, 08 2007
Consumer's City: WESTVILLE Consumer's State: OK
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:hinge and attachments
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU63E62Z Date added to File: May, 23 2021
Date Complaint Received: Sep, 16 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Sep, 07 2007
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2002 ford explorer. on september 9, 2007, the hinge failed on the liftgate and the glass fell out and shattered. he notified the dealer and a recall was found. the dealer advised him to take the vehicle to the ford dealer. ford stated that his vin was not included in the recall and would not repair the vehicle. the manufacturer stated that the recall had been performed by the previous owners, however, it was done improperly at the time. the recall number was unknown. the current and failure mileages were 91,600. updated 01-14-08. *kb updated 12/12/07. *jb