Consumer Complaint Detail

VOLVO / XC90 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007120626 Incident Date: Sep, 20 2007
Consumer's City: OAKTON Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: XC90 Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1CZ59HX41 Date added to File: May, 23 2021
Date Complaint Received: Sep, 23 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 21 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 5 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On june 15, 2007, while on a highway traveling 65 mph, my 2004 volvo xc90 made a jerk, as if it had suddenly fallen out of gear. about 5 minutes later, the same thing happened. it felt as if something locked the tires for an instant, then let go. about another 5 minutes later, we received an error message that said "brake failure, stop safely". moments later, we lost all control of the car - total electronic shutdown. no lights, no hazards, no power steering, no brakes. my husband was able to glide to the breakdown lane, and we rolled until the car stopped. we had our two young children in the car, on the side of the highway, in the dark. it was a terrifying predicament, and we couldn't leave the car due to the danger of not being seen. we had the car towed, and a few days later, the volvo dealer said it was a $60 software upgrade that needed to be done. after the car was returned to us, we took it to another volvo dealer and had them perform a 45k check-up, had them reevaluate the situation, and also had a va state inspection done, and they told us everything was fine. just barely 3 months later, in exactly the same scenario, the same exact thing happened. on 9/21/07, we were on a highway at night, and once again felt the car jerking, followed a few minutes later by total electronic failure. no lights, no hazards, nothing. once again, we managed to get off the highway safely, but i fear the next time this happens, we may not get so lucky. all 3 dealers that have looked at this car have never heard of this problem before, which is very unsettling, as i can never be convinced it is fixed. i am terrified to ever drive my car again, even if they do "fix it". the car is currently still being evaluated, so we do not know the latest prognosis for it. *tr