Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007120821 Incident Date: Sep, 24 2007
Consumer's City: BOLINGBROOK Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:driveline:differential unit
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU74W62U Date added to File: May, 23 2021
Date Complaint Received: Sep, 24 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 20 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I , along with many other owners have logged complaints referring to a noisy differential on the 2002 ford explorer that ultimately results in differential lockup, possibly at highway speed. if you search the complaints associated with the 2002 ford explorer rear differential logged on this website you will notice over 50 complaints regarding the premature failure of this unit on these vehicles. in addition ford has identified the problem and sells updated kits to repair this issue, however owners must pay for this kit and have it installed to repair ford's defective material and workmanship. *jb