Consumer Complaint Detail

FORD / EXPLORER / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007120846 Incident Date: Jul, 14 2007
Consumer's City: PEARLAND Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU73E64U Date added to File: May, 23 2021
Date Complaint Received: Sep, 24 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 14 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Ford has an obvious design flaw in the transmission for the 2004 explorer. similar to thousands of others,when put into reverse the vehicle hesitates for 5 - 10 seconds and then bangs into gear with a sudden power surge. we've barely managed to avoid hitting the house and other vehicles. a "repair" just cost us ~$900. ford claims no knowledge of a problem. what a joke! *jb