| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007121364 | Incident Date: Sep, 10 2007 |
| Consumer's City: PHOENIX | Consumer's State: AZ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Honda (American Honda Motor Co.) |
| Model Name: CIVIC | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1HGES26761L | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 29 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 13 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On the evening 9/11/07, 3 weeks after paying $300 for a 75,000 service check-up, my 2001 honda civic would not accelerate over 20 mph. i pulled over and called a tow truck to have it taken to a near by honda certified mechanic. the next day i was told that there was a defect in my transmission that honda is aware of - service bulletin 04036 - and that i would need a new transmission. the mechanic told me to call a honda dealership and tell them that my transmission had failed due to service bulletin 04036. i had my car towed to honda cars of gilbert where they offered to give me a "re-engineered" transmission with a 3 year warranty but that i would have to pay for the labor to install. i asked why do i, a consumer who has been inconvenienced by a known defect, have to pay for the labor. the honda dealership told me to take my question to honda. i also asked for paperwork regarding my 3 year warranty and was told that my receipt would serve as my warranty. i can only be thankful that i was not on the freeway or in a bad part of town late at night when my transmission failed. i, the consumer, am paying the penalty in my own hard earned dollars, to have honda replace my transmission with a "re-engineered" transmission. i do not understand why i should have to pay labor for installation when the transmission failure was no fault of my own. i also am not satisfied with the terms of the warranty in that i have no documentation, only a receipt. how am i to sell my car to another consumer in this sort of situation? with as many people as their are that have been affected by this "service bulletin" i feel that honda should be required to do more to protect the safety of the consumers driving in their cars. *tr |
