| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007122415 | Incident Date: Oct, 10 2007 |
| Consumer's City: TRUMBULL | Consumer's State: CT |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volvo Car USA, LLC |
| Model Name: XC90 | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:sun/moon roof assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: YV1CM59H441 | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 10 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 23 2006 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 5 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We purchased our xc90 2005 from gengras volvo in meriden, ct on dec 24, 2006. it is now oct 11, 2007. since we've had the car we've put around 8,000 miles on it. it is not our primary vehicle and sits parked in our garage most of the time. on 10/10/07, upon leaving work and getting into my suv i saw a rather large puddle of water on the floor of the driver?s side of my xc90. the car obviously had been parked outside and it was raining that day. since we were bringing the car into stamford volvo on 10/11/07 to replace the front headlights - the seal on both headlight were cracked and needed to be replaced (these parts were under warranty and i figured it was best to do that), i also requested stamford ct volvo to look at the water problem as well. on 10/11/07, stamford ct volvo informed me and my husband that the sunroof drains were clogged and have been for sometime. we were led to believe that the problem was in fact a pre-existing condition. in fact he elaborated to say that this is a common problem on this car. it is probably the reason why the car has always had a musty odor to it. in fact, we noticed this odor at time of purchase from gengras volvo in meriden, ct and the sales man (matthew martin at gengras volvo in meriden, ct) had also noticed the odor as well and at our request was going to looking into it more. on 10/11/07, i called paul smith the general manager and supposed owner of gengras volvo in meriden, ct to notify him of the drain problem and damage to the interior and to let him know that this probably should have been dealt with at the time of purchase since it is a common problem with this car and there was an musty odor his salesman had acknowledged. he immediately said it was my fault that the drain was clogged and he was absolutely not going to pay the $150.00 to unclog the drain and the $800.00 to repair my interior damage. *tr |
