Consumer Complaint Detail

CHRYSLER / TOWN AND COUNTRY / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007122631 Incident Date: Oct, 11 2007
Consumer's City: RICHMOND Consumer's State: VT
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: TOWN AND COUNTRY Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Structure:frame and members:underbody shields
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1C4GT54L1YB Date added to File: May, 23 2021
Date Complaint Received: Oct, 13 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 09 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While vehicle was having over $1000.00 in unexpected repairs for defective parts (shattering drive plate, $550.00 exhaust crossover pipe) it was discovered that both strut towers have rust perforation and are structurally unsafe. i have been told that this is a common problem that all chrysler minivans manufactured between 1996 and 2000 experience. i have owned this vehicle since new and it has always been well maintained, garaged, and well cleaned and waxed. i am always particular about washing road salt off the underside of my vehicles frequently. i am particularly upset that chrysler knows about this problem, and has the nerve to charge me over $1000.00 to fix the defect in their vehicle. without this repair my vehicle is dangerously unsafe to drive. i am just thankful that i was alerted to the problem before it killed my family. *jb