Consumer Complaint Detail

FORD / EXPLORER / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007123240 Incident Date: Oct, 12 2007
Consumer's City: CINCINNATI Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU82K84U Date added to File: May, 23 2021
Date Complaint Received: Oct, 16 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 29 2004
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On my explorer it has been to the dealer on 5 occasions now for the transmission. delayed engagement when going from reverse to drive, sometimes feeling as if someone has rear ended me. on the first trip in an additive was added to the transmission, second trip the transmission solenoid pack was replaced, third trip the transmission solenoid pack was replaced, fourth trip the dealer couldn't reproduce the problem and the fifth trip the problem couldn't be reproduced. was told by the dealer service manager that this is what the transmission is supposed to do. 1 day after getting my explorer back same issue. i don't feel that this vehicle is safe to drive. *jb